Task #34002

New Platinum-Member Process

Added by Stefan Busemann over 1 year ago. Updated 10 months ago.

Status:Resolved Start date:2012-02-27
Priority:Should have Due date:2012-06-28
Assignee:Frederic Gaus % Done:

100%

Category:04 - Priority-2
Target version:2012-06 skype meeting
Tags: Reporter:
Votes: 0

Description

Issue: There seems to be no documented workflow/process/checklist that is triggered as soon as a new Platinum-Member registers and pays it's fees. Stuff like adding their banner on typo3.org could get easily forgotten (and has been forgotte in the past).
Discussion: It's really not documented at the moment. Goal from Gina is that a new platinum member get's one mail that contains the needed information, including a personal contact to the board. Peter Pröll will put toghether a short workflow and inform Sandra about the new workflow.
Status: Peter has sent it to the board list today. We discussed this: The workflow basically is ok, but some polish is needed to finalize it.

Only issue left is to prepare a standardized welcome message (mail template) that Sandra will sent to new platinum members when they register.

Update April: Frederic will finalize the text for the welcome mail.

Update May: Fredic shows us the text for the welcome mail. The Board supports the text. Frederic will translate the text and will implement the process with sandra.

Attached peter's email for the new process:

Workflow new platinum members

1. The Trigger
A company signs the platinum membership in the shop. The board
assistent will be notified by the system and will inform the board
by a mail to the board list.

2. The Personal Contact Person
On of the board members should be pointed out as the personal
contact person for the new platinum member. The contact person
qualifies by already having a good relationship to the new member.

3. The Welcome Mail
The PC (personal contact) sends a welcome mail to the new platinum
member.

4. The Logo
The PC asks the new member for a logo to put on typo3.org. The logo
must not be animated and has the following size: 150 x 55 pixels.

5. The News Report
The PC asks the new member for a news article we will post on
news.typo3.org. As a fine example have a look at the news article of
FTI becoming a platinum member (see

http://news.typo3.org/news/article/fti-becomes-platinum-sponsor-of-the-typo3-association/)

During the year

1. Birthdays
2. Half-Yearly Pro-Active Contacts
3. Platinum Lunch

Update June: The new process is now implemented

draft_welcome_mail_german.pdf (80.8 kB) Frederic Gaus, 2012-05-23 13:07

draft_welcome_mail_EN.docx (16.9 kB) Frederic Gaus, 2012-06-28 10:40

History

Updated by Stefan Busemann about 1 year ago

  • Due date changed from 2012-02-27 to 2012-03-19
  • Status changed from New to Accepted
  • Target version changed from 2012-02 skype meeting to 2012-03 COSCOB Düsseldorf
  • Start date changed from 2012-02-16 to 2012-02-27

postponed for the next meeting

Updated by Stefan Busemann about 1 year ago

  • Category set to 03 - Priority-1

Updated by Stefan Busemann about 1 year ago

  • Subject changed from 110722-08 New Platinum-Member Process to New Platinum-Member Process
  • Due date changed from 2012-03-19 to 2012-04-23
  • Target version changed from 2012-03 COSCOB Düsseldorf to 2012-04 skype meeting

We have to document the new process in our wiki. When the process is documented, we have to inform the involved persons (Sandra, Peter Foerger), that they know what to do.

Updated by Stefan Busemann about 1 year ago

Frederic will finalize the text for the welcome mail.

Updated by Stefan Busemann about 1 year ago

  • Target version changed from 2012-04 skype meeting to 2012-05 skype meeting

Updated by Frederic Gaus 12 months ago

Attached peter's email for the new process:

Workflow new platinum members

1. The Trigger
A company signs the platinum membership in the shop. The board
assistent will be notified by the system and will inform the board
by a mail to the board list.
2. The Personal Contact Person
On of the board members should be pointed out as the personal
contact person for the new platinum member. The contact person
qualifies by already having a good relationship to the new member.
3. The Welcome Mail
The PC (personal contact) sends a welcome mail to the new platinum
member.
4. The Logo
The PC asks the new member for a logo to put on typo3.org. The logo
must not be animated and has the following size: 150 x 55 pixels.
5. The News Report
The PC asks the new member for a news article we will post on
news.typo3.org. As a fine example have a look at the news article of
FTI becoming a platinum member (see

http://news.typo3.org/news/article/fti-becomes-platinum-sponsor-of-the-typo3-association/)

During the year

1. Birthdays
2. Half-Yearly Pro-Active Contacts
3. Platinum Lunch

Todo:

Mailtext for welcome mail.

Updated by Stefan Busemann 12 months ago

  • Due date changed from 2012-04-23 to 2012-06-28
  • Category changed from 03 - Priority-1 to 04 - Priority-2
  • Target version changed from 2012-05 skype meeting to 2012-06 skype meeting

Updated by Frederic Gaus 11 months ago

Welcome mail in EN is attached
Welcome mail send to Sandra.

Could be closed so far

Updated by Stefan Busemann 10 months ago

  • Status changed from Accepted to Resolved
  • % Done changed from 0 to 100

Update June: The new process is now implemented

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