Bug #36145

OTRS template for answering non-english requests

Added by Michael Stucki almost 8 years ago. Updated almost 8 years ago.

Status:
Closed
Priority:
Should have
Target version:
-
Start date:
2012-04-16
Due date:
2012-04-18
% Done:

0%


Description

From the last meeting protocol:

We have discussed the workflow of user requests that come in through mails to .
Peter notes that some requests are written in non-english languages. He wonders how to deal with these.
[TODO] Steffen will set up a template in OTRS to easily answer such requests with an informal text.

History

#1 Updated by Steffen Gebert almost 8 years ago

  • Status changed from New to Resolved
Dear Steffen Gebert,

Thanks for your mail.

Unfortunately you are writing us in a language that I don't under stand.

Could you resend your email in english, please?

Best regards,
Steffen Gebert

#2 Updated by Michael Stucki almost 8 years ago

  • Status changed from Resolved to Closed

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