Mailbox size firstname.lastname@example.org
The mailbox email@example.com was recently full. We temporary fixed that problem by raising the mailbox size.
However, the real problem is that OTRS does not seem to delete mails on fetch.
Shouldn't the mailbox size be at 0mb after a successful fetch by OTRS?
#2 Updated by Michael Stucki 12 months ago
- Status changed from New to In Progress
- Assignee set to Michael Stucki
Status: Checked the mailbox size via web interface. The mailbox was full at 60% of 1 GB. So I looked into the mailbox and found a ton of spam mails.
It looks like these mails are not fetched by OTRS and remain in the mailbox. How can we avoid that?
For now, I did a manual cleanup of the mailbox, so the problem is postponed for another ~6 months...
#4 Updated by Bastian Bringenberg 5 months ago
As MailCow is our current MailHost and Mailcow is offering a 80% quota notification this should not be a thing. But we should check this manually by reducing the size of the inbox and verify if the message arrives in OTRS.
#5 Updated by Bastian Bringenberg 4 months ago
- Status changed from In Progress to Resolved
- Assignee changed from Michael Stucki to Bastian Bringenberg
Andri and me just set spam settings for this inbox to not store spam either drop an email or allow it but don't store it as untrusted.
Andri removed ~2500 spam mails from the junk folder so this is done.