Task #88114

All team members to see private issues

Added by Oliver Hader about 2 years ago. Updated almost 2 years ago.

Won't have this time
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In order to make use of private issues, it would be good that reporters still can see their tickets, but also members of a team can get active on that ticket. The roles "leader" and "co-leader" should be included as well here...

It seems that "All issues" has to be granted to "members" - however, this probably needs double testing...


private-issues.png (142 KB) private-issues.png Oliver Hader, 2019-04-08 20:00

Updated by Oliver Hader about 2 years ago

  • Description updated (diff)

Updated by Bastian Bringenberg about 2 years ago

  • Assignee set to Bastian Bringenberg

@Olli: Shall we talk about this tomorrow in the after noon?


Updated by Bastian Bringenberg almost 2 years ago

  • Category set to Support
  • Status changed from New to Rejected
  • Priority changed from Should have to Won't have this time

So the Rule you are missing is the last option ( that does not exist ):
- Show all Public Issues And all Private Issues assigned to this user or created by this user

Right now we are able to:
- Show all Public Tickets
- Show all Public + all Private Tickets
- Show only tickets you created or are assigned to

In order to really use this I only see a possibility to add users manually to a new role being allowed to "Show Only Tickets you created or are assigned to"

Having a new Group "TeamMember" that is allowed to additionally see private issues will be a no blocker and can be done by you directly.

I see no other solution for this and would close this ticket now. We should use OTRS for that.

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