OTRS-howto communications

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How to handle 2nd-level communication requests


  • CLAs
    • Check if CLA is readable (inkl. signature). If not, reply with CLA not ok.
    • Save a local copy of the CLA. Forward the local copies every month to the T3A Secretary.
    • Login at http://www.typo3.org/typo3 and look up the feuser-account. Mark CLA signed.
    • Answer with CLA ok.
    • When answering: pay attention to change the subject and the email address ;-)